Applications Support & Maintenance Services
At PixoBots, our maintenance services include patching, bug fixes, and performance tuning to keep your applications running smoothly. Our specialized team handles proactive monitoring and security assessments to ensure zero downtime.
Our Services
Software Support
We provide 24/7 support for your applications, ensuring that any issues are resolved quickly.
Application Maintenance
Our team of experts will maintain your applications, ensuring they are always up-to-date and secure.
System Monitoring
We provide 24/7 monitoring of your systems, ensuring that any issues are identified and resolved before they impact your business.
Application Improvement
We provide expertise in improving your applications, ensuring they are always at their best.
Financial Auditing
We provide financial auditing services to ensure that your software is compliant with any regulations.
Migration of a Server
We provide services for migrating your applications to a new server, ensuring that the process is smooth.
We Cover All
Maintenance & Support Challenges
Expert handling of various maintenance types to ensure your business continuity.
Corrective Maintenance
Reactive fixes for system errors and bugs that affect business operations.
Adaptive Maintenance
Updates to keep systems compatible with evolving environments and technologies.
Ad-hoc Maintenance
Specialized support tasks and configuration changes on an as-needed basis.
3rd Party
Application Takeover
Our structured 3-phase process for seamless software transition and stabilization.
Transfer
Full audit of source code, infrastructure, and technical documentation for a smooth handoff.
Remedy Activities
Immediate resolution of critical bugs, security gaps, and performance bottlenecks identified in Phase 1.
Maintenance & Support
Transition to steady-state operations with proactive monitoring and dedicated squad support.
Engagement Models
What a Support Plan Actually Covers
Not a retainer that buys you a phone number — the work that keeps a system healthy.
24/7 Monitoring
Real-time uptime and performance monitoring across all layers — servers, databases, APIs, and CDNs. Instant alerting ensures no incident goes unnoticed, with automated runbooks triggering recovery actions before your users are affected.
Security Patching
Continuous vulnerability scanning and dependency audits. We apply OS-level, framework, and library patches on a tested schedule — ensuring your application stays ahead of CVEs without introducing regressions.
Performance Tuning
Monthly performance reviews covering Core Web Vitals, database query analysis, cache hit-rate optimisation, and infrastructure right-sizing. We identify and fix bottlenecks before they impact your end users or search rankings.
Backup & Disaster Recovery
Automated daily backups with point-in-time restore, geo-redundant offsite storage, and quarterly disaster recovery drills. We document and test your RTO and RPO targets so you know exactly what to expect when things go wrong.
Bug Fixes & Minor Updates
A monthly bank of development hours included in every plan. Use them for bug fixes, small feature additions, content updates, or UI tweaks — managed through a prioritised ticket queue with transparent SLA targets.
Reporting & Transparency
Monthly health reports covering uptime, incident history, security scan results, performance trends, and hours consumed. You always know exactly what we did, why we did it, and what's coming next.