Application Maintenance Services

info Why Ongoing Maintenance?

Keep Your Systems Running at Peak

Software is never truly "done." Every week brings new browser releases, dependency updates, security vulnerabilities, and shifting traffic patterns. Without proactive maintenance, even the best-built application degrades over time.

Our dedicated support teams act as an extension of your engineering function — monitoring, patching, optimising, and responding to incidents around the clock, so you can focus on growing your business.

99.9%

Uptime SLA

<1hr

Critical Response

24/7

Monitoring

500+

Systems Managed

Incident Prevention Rate

94% Prevented

miscellaneous_services What's Included

Our Maintenance Services

Everything your application needs to stay healthy, secure, and performant — proactively handled by our team.

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24/7 Monitoring

Real-time uptime and performance monitoring across all layers — servers, databases, APIs, and CDNs. Instant alerting ensures no incident goes unnoticed, with automated runbooks triggering recovery actions before your users are affected.

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Security Patching

Continuous vulnerability scanning and dependency audits. We apply OS-level, framework, and library patches on a tested schedule — ensuring your application stays ahead of CVEs without introducing regressions.

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Performance Tuning

Monthly performance reviews covering Core Web Vitals, database query analysis, cache hit-rate optimisation, and infrastructure right-sizing. We identify and fix bottlenecks before they impact your end users or search rankings.

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Backup & Disaster Recovery

Automated daily backups with point-in-time restore, geo-redundant offsite storage, and quarterly disaster recovery drills. We document and test your RTO and RPO targets so you know exactly what to expect when things go wrong.

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Bug Fixes & Minor Updates

A monthly bank of development hours included in every plan. Use them for bug fixes, small feature additions, content updates, or UI tweaks — managed through a prioritised ticket queue with transparent SLA targets.

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Reporting & Transparency

Monthly health reports covering uptime, incident history, security scan results, performance trends, and hours consumed. You always know exactly what we did, why we did it, and what's coming next.

verified Our Commitment

Why Teams Trust Pixobots Support

We don't just keep the lights on — we actively work to make your systems better every month.

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Named Engineers, Not Ticket Queues
You work with the same engineers who know your codebase, not anonymous first-line support agents reading from a script.
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Proactive, Not Reactive
94% of the issues we handle are detected and resolved before they reach your users. We monitor trends, not just alerts.
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SLA-Backed Guarantees
Every plan comes with a written SLA. If we miss our response targets, you receive service credits — no arguments, no exceptions.
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Continuous Improvement
Each monthly report includes a "next month improvements" section. We keep your stack moving forward even in steady state.

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Instant Alerts

PagerDuty, Slack & email escalation chains.

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Multi-Cloud

AWS, Azure, GCP, and on-premise support.

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Audit Logs

Full change history for compliance and reviews.

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Dedicated POC

A single point of contact who knows your stack.

Frequently Asked Questions

Everything you need to know about our maintenance and support service.

What systems and technologies do you support? expand_more

We support web applications, APIs, mobile backends, cloud infrastructure, and databases regardless of the technology stack — .NET, Node.js, PHP, Python, React, WordPress, and more. During onboarding we document your full stack and build runbooks tailored to your architecture.

How quickly will you respond to a critical outage? expand_more

On the Professional plan we guarantee a 2-hour response to critical incidents, with our Enterprise plan offering 15-minute response. Response means an engineer actively triaging the issue — not an acknowledgement email. Response and resolution times are tracked and included in your monthly report.

Do you take over from our existing development team? expand_more

Not necessarily. Most clients use us as an extension of their team, handling operational tasks while their developers focus on new features. We integrate with your ticketing system, Slack, and deployment pipelines so the handoff is seamless.

What does 'dev hours' mean in the plan? expand_more

Dev hours are a monthly bank of engineering time you can use for bug fixes, small feature additions, dependency upgrades, content updates, or UI tweaks. Hours roll over for one month if unused. Additional hours can be purchased at a discounted rate on any plan.

Can you take over maintenance of a system you didn't build? expand_more

Yes, this is common. We start with a paid onboarding audit (2–4 weeks) where we review your codebase, infrastructure, and documentation. We then produce a health report and runbooks before transitioning to ongoing maintenance.

How are security patches handled without breaking things? expand_more

All patches are applied in a staging environment first and verified against your test suite before being promoted to production. For critical zero-day vulnerabilities we have an emergency patching process that can deploy hotfixes within hours.

What is your process when something goes wrong? expand_more

We follow an Incident ? Triage ? Mitigate ? Resolve ? Post-mortem workflow. You receive a real-time status update within 15 minutes of incident detection, and a written post-mortem with root cause analysis and preventative actions within 48 hours of resolution.

Stop Worrying About Downtime

Let our team keep your systems running at peak performance while you focus on what matters most — your business.

Start a Support Plan View All Services

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